Customer Feedback

We recognise that our future success relies on listening to you, both the customer and those attending events at One Great George Street. To find out how you feel about our venue and service standards we use a number of methods, which we believe, give us a reflective response that we can use to monitor and improve what we do and assist us in meeting what our customers want.

Monthly Prize Draw

As a thank you for spending a few moments to give us your feedback we hold a monthly prize draw for both clients and delegates.

The winner for June was Lizzie Andrews of the Institute for Public Policy Research (IPPR), May's winner was Suzanne Brooks of Rio Tinto.

The following are the winners of our delegate draw: July - Sue Kennedy of Health Protection Agency; August - Kate Gardiner of EPCJ; September - Kirstin Hodgson of Campus Group and finally October's winner is Karen Hodgson.

Congratulations to our winners!

Customer Feedback

To measure customer feedback, One Great George Street uses a web-based product called the Voice of the Customer, which is sent out to the client after their event. This feedback enables us to measure customer satisfaction against customer expectations in order to see whether we are meeting or exceeding the expectations of our clients. 100% means we reach expectation and over that means we exceed expectations.

Latest Results (October 2008)

106.3%

One Great George Street quarterly results (takes you through to an external website)

Delegate Feedback

Questionnaire forms are available to all delegates and guests attending events at One Great George Street. The overall score for October 89%.