We recognise that our future success relies on listening to you, both the customer and those attending events at One Great George Street. To find out how you feel about our venue and service standards we use a number of methods, which we believe, give us a reflective response that we can use to monitor and improve what we do and assist us in meeting what our customers want.
As a thank you for spending a few moments to give us your feedback we hold a monthly prize draw for both clients and delegates.
The event organisers draw winner for April was Lara Moran from Energy Networks Association. March's winner was Ada Elliott of Pyramus & Thisbe.
February's delegate prize draw was won by Tara Bridgment from the Lister Hospital.
Congratulations to our winners!
To measure customer feedback, One Great George Street uses a web-based product called the Voice of the Customer, which is sent out to the client after their event. This feedback enables us to measure customer satisfaction against customer expectations in order to see whether we are meeting or exceeding the expectations of our clients. 100% means we reach expectation and over that means we exceed expectations.
One Great George Street quarterly results (takes you through to an external website)
Questionnaire forms are available to all delegates and guests attending events at One Great George Street.
The magnificent foyer and rotunda is a fantastic welcoming sight and makes an excellent place for a drinks reception for events in the Great Hall.Click here for more