Customer Feedback

We recognise that our future success relies on listening to you, both the customer and those attending events at One Great George Street. To find out how you feel about our venue and service standards we use a number of methods, which we believe, give us a reflective response that we can use to monitor and improve what we do and assist us in meeting what our customers want.

Monthly Prize Draw

As a thank you for spending a few moments to give us your feedback we hold a monthly prize draw for both clients and delegates.

The winner for February's draw was Diana Bignell of Life Academy.

The following are winners of our delegate draw:  November was won by Kathryn Glover from the Department of Health.  Chris Walsh of the College of Emergency Medicine was our October winner.

Congratulations to our winners!

Customer Feedback

To measure customer feedback, One Great George Street uses a web-based product called the Voice of the Customer, which is sent out to the client after their event. This feedback enables us to measure customer satisfaction against customer expectations in order to see whether we are meeting or exceeding the expectations of our clients. 100% means we reach expectation and over that means we exceed expectations.

Latest Results (January 2010)

106.6%

One Great George Street quarterly results (takes you through to an external website)

Delegate Feedback

Questionnaire forms are available to all delegates and guests attending events at One Great George Street. The overall score for February is 88% in January we scored 93%.