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One Great George Street continues to exceed customer expectations


One Great George Street is continually delivering a five-star level of exceptional service and achieving a highly impressive customer feedback scores of over 100%.

Unlike hotels, venues do not receive a star rating; however, if they did, the award-winning One Great George Street located in the heart of Westminster would be the recipient of an impressive five stars! Why? Because this prestigious venue is continually delivering a five-star level of exceptional service and obtaining excellent feedback from its customers!

Web based customer experience measuring tool The Voice of the Customer, operated by Catlow Consulting has the ability of allowing customers to record, not only if One Great George Street exceeded their expectations, but how. This has been instrumental in allowing the venue to continually improve their service offering and achieve a highly impressive score of 109.77%. Any score over 100% indicates by how much One Great George Street has exceeded customer service expectations.

The multi-award winning, magnificent venue plays host to a variety of meetings, high profile conferences, gala dinners, weddings and private dinners. Each client is given a dedicated event co-ordinator who is continually on hand to assist the client right through from once the booking has been confirmed to the invoicing process at the end. “What sets One Great George Street apart are customer experiences that are not mysterious; but real, tangible, measureable – unforgettable. Clients really appreciate being looked after by the same event co-ordinator from start to finish…and beyond.” Enthuses Philip Catlow of Catlow Consulting. “Feedback levels are important since the higher they are the more representative they become in terms of the quality of client experience at One Great George Street.”

In addition to achieving and maintaining an exceptional level of customer service, STS Solutions (Support Training and Service Plc), specialists in food safety within the hospitality industry conduct regular in depth hygiene audits. One Great George Street has continually upheld an outstanding score and the recent audit conducted in October proved no exception with the venue accomplishing a remarkable score of 94% out of a maximum 100% possibility. “Many of our customers choose us because they are looking for a venue that is distinctive, traditional and historic with a great location and exceptional transport links, an alternative to the multinational brands and chains. Our AIM Gold accreditation (An Assurance of Excellence Making Meetings better) and consistently high customer service and hygiene audit scores are a testimony that clients are reassured that their expectations will not only be met, but will be exceeded.” Comments Gary Payne, Director of One Great George Street and Vice-Chairman for the MIA (Meetings Industry Association).

The people at One Great George Street are dedicated to making every event a great success. The proof is in the level and quality of feedback received through the Voice of the Customer.

For further information please visit www.onegreatgeorgestreet.com For media enquiries please contact Li Boatwright at Storrington Communications Ltd. [email protected]