Commitment
One Great George Street's values and standards form a core part of the organisation. As well as having a stunning building our emphasis is on flawless service. Much of our efforts have been recognised through independent accreditation and awards bodies which has afforded the venue an impeccable reputation.
Our Mission
“One Great George Street creates innovative and memorable events with industry leading service that inspires and engages our clients”
Our Positioning Statement
“For event organisers, One Great George Street is the quintessential London venue that combines historically stunning spaces with modern technology, and exceptional catering built around the very best local and UK producers, so that our clients can enjoy an unparalleled experience in the hands of our innovative and knowledgeable team.”
Our Vision
“To be the first-choice events venue in London, leading the way in innovation and excellence”
Customer Service Charter
Your Booking Experience
- All our sales team will deal with your booking in a friendly and efficient manner.
- Your enquiry will be dealt with within 48 hours.
- Upon confirmation we guarantee that you will be allocated one dedicated point of contact to assist with the planning of your event.
- A room hire contract will act as confirmation of your booking in an easily understood format. Terms and conditions will act as confirmation of your requirements in an easily understood format.
- An accurate function sheet will be sent to you six days prior to your event, by way of confirmation that your instructions have been understood.
Your Arrival Experience
- You will be greeted by a member of our reception team upon arrival to welcome you to One Great George Street and direct you to your allocated room.
- Your event co-ordinator will be available on the day to assist with the smooth running of your event and organise any last minute changes. Your event co-ordinator will introduce you to other members of our team who are involved with your event.
- You will be informed of all fire and health and safety regulations prior to the start of your event.
Presentation of Facilities
- The room will be ready at the required time agreed prior to the event and in the format requested.
- Any audio visual supplied by One Great George Street will be clean and fully tested.
- Your room will be checked to ensure it is clean and at a suitable temperature.
Food and Beverage Service
- Your food and beverages will be served within the time specified by the organiser and agreed prior to the event.
- All meals and refreshments will be to your expectations and those of your delegates. The quality of all food and beverage will be of a high standard.
- All food and beverage staff will be trained to the standard of One Great George Street to meet your expectations.
After Sales Service
- All invoices will be sent within 10 working days after your event.
- All enquiries will be dealt with in a friendly, efficient and professional manner.